How to Communicate with a Hearing-Impaired Person

Because hearing loss is so common, chances are you likely know someone living with it to some degree, whether mild or more severe. It is considered an invisible condition, which means it’s easy not to notice it initially. However, it may become more apparent if conversations become difficult or challenging in noisy environments, or if they are asking you to repeat yourself often. With the help of an audiologist, individuals with hearing loss can improve their ability to hear and communicate. However, it’s still very helpful for those who live, work, and spend time with them to understand tips that can help improve communication in all manners. Taking the time to ensure that you are understood shows courtesy and consideration and will be greatly appreciated. With that in mind, here’s what you need to know about communicating with a hearing-impaired person.

Ensure the best possible environment

Someone with hearing loss has to expend more effort to listen effectively than most, particularly if an environment is bustling or noisy. It can be demanding on you, too. The best way to lessen this burden is to find the best environment to communicate in. Find somewhere quiet to talk when possible, away from machines, people and other background noises. Make sure the lighting is good, and that they can see your face. If you’re starting a conversation with them, try to gain their conversation first by tapping them on the arm or shoulder (preferably not from behind, though, as this can be startling). You can always ask them if there is anywhere that they would prefer to talk so they can find the conditions best suited to a conversation.

Be patient and repeat as necessary

Speaking as clearly as possible is important when talking with someone who has hearing loss. However, sometimes, even that isn’t enough. Certain sounds can be harder to fully pick up when you have hearing loss or have to rely on lip-reading. Anticipate that you may have to be patient and to repeat what you have said when necessary. If the other person still has trouble understanding after you have repeated yourself, you should consider rephrasing it in different words instead. It can be very demoralizing for the other person if you simply give up on what you are saying. If you need to, tell them you will write down the facts that they are having a hard time hearing. Most important of all is to show compassion and understanding. It may be frustrating when you feel you are not being understood, but that feeling is intensified for the one trying to understand you.

Expression and body language can help, too

Natural hand gestures and facial expressions can be very helpful in communication with those who are hearing impaired or who can lip read. While you shouldn’t exaggerate them to a distracting degree, be expressive. Similarly, don’t exaggerate or shout what you are saying. If the other person is wearing a hearing aid, this sudden increase in volume can be highly uncomfortable. Keeping your eyes visible (not wearing sunglasses) and facing them can also help greatly. Try to avoid covering your mouth when talking. It’s a natural habit for many people, but it will get in the way of the conversation greatly.

When talking on the phone

People with hearing loss are still able to use the phone just fine, in many cases. All smartphones and most landlines are designed to be hearing-aid accessible, which can help them better hear what is being said. However, you can also help them hear as much as possible. Ensure you’re speaking directly into the mouthpiece of the phone, without getting too close, and try to make or take the call in a quiet environment where background noise won’t get in the way. It’s important to state clearly who is calling and what the topic of the conversation is so that the person on the other end is better able to follow it. As always, speak as clearly as you can and be willing to repeat or rephrase what you say as necessary. The person on the other line will greatly appreciate it. You can also consider asking if they would prefer to use an app that allows for face-to-face conversions, such as FaceTime.

Want more advice on how to communicate with a hearing-impaired person?

If you have a loved one living with hearing loss, then an audiologist may be able to provide information as well as services to help you both. Get in touch with EarTech Audiology by calling (866) 464-1008. We’ll be glad to provide the help you and your loved one needs!